Data Overview Report

The State Of Generative AI In The Public Sector, 2024

Contrary To Popular Belief, Mission-Based AI Decision-Makers Are Cautiously Bullish On GenAI

June 21st, 2024
With contributors:
Rick Parrish , Sudha Maheshwari , Chiara Bragato , Frank Harris

Generative AI (genAI) promises to transform how both public and private organizations operate, including how their employees do their jobs and how customers interact with them. Today public sector organizations balance opportunity with caution; many are experimenting with genAI to drive new service delivery models and boost worker productivity. This report outlines the current state of genAI adoption in the public sector in the US, UK, and Australia. Public sector leaders can use this report to help measure their progress on AI adoption and identify key factors to consider when preparing to implement it.

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