Trends Report

The State Of Modern Technology Operations Maturity, 2022

July 5th, 2022
Cortney Eldridge
Kathryn Bell
With contributors:
Lauren Nelson , Chris Langlois , Christine Turley


Our clients want to know: What’s the current state of technology operations maturity? And for those who have made key transformations — is it working? Forrester surveyed over 1,000 global business and technology influencers with day-two responsibilities for digital systems, to better understand what practices they use and how their choices relate to business value. Data analysis generated two major dimensions (technology and culture) resulting in four segments (laggard, tech-forward, culture-forward, and high-performing). This report outlines what high-performing organizations are focusing on and the future of the IT/digital organization’s operating model.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.