The State Of Robotic Process Automation

There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides Forrester's assessment of the current state of the RPA market, why it's often used when a business process management (BPM) or case management platform would suffice, and how close the solutions are to replacing knowledge work performed by humans. Finally, we outline a framework for enterprise architects, separating RPA providers into those that focus on targeting customers or on operational efficiency and that attack the market from a product or a service perspective.