Summary
Communications-platform-as-a-service (CPaaS) providers offer a comprehensive suite of communication services delivered through APIs. Fueled by the growing demand for digital communication, the CPaaS market is expanding. However, increased competition and emerging technologies are shaping the industry as well. This report analyzes four key growth areas for CPaaS: channel expansion, enhanced customer engagement, infrastructure advancements, and partner enablement. By understanding these trends, businesses can make informed decisions to leverage CPaaS solutions more effectively.
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