Trends Report

The Three Customer Service Megatrends In 2022

Customer Service Leaders Build Resilient Strategies In A Changed World

March 15th, 2022
Eric Bellomo, null
Eric Bellomo
With contributors:
Ian Jacobs , Nick Monroe , Hailey Colin , Peter Harrison


Agility, resilience, and flexibility continue to be essential to long-term contact center strategies that can anticipate and adapt to change. As a customer service leader, your workforce is at the center of this. The pendulum is swinging from automation to increasingly important touchpoints powered by human agents. This report reveals the top three customer service megatrends that customer service leaders must pay attention to in 2022.

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