Trends Report

The Tools That Matter: Demystifying Emerging Technologies

May 25th, 2021
Julie Ask, null
Julie Ask
Christian Austin, null
Christian Austin
With contributors:
Rick Parrish , Emily Stutzman , Shayna Neuburg


A modern technology strategy must have the customer at its core. However, the proliferation of new technologies can make it challenging to zero in on the tools that will enable customer obsession. Executives must identify the potential of emerging technologies for the future fitness of their tech strategies — and ultimately the customer obsession of their companies. This report is a primer on the top new tech in seven categories: human experience, business automation and robotics, enterprise risk management, artificial intelligence, new computing architectures, next-generation communications, and Zero Trust security.

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