Trends Report

The US Digital Retailers Customer Experience Index, 2019

How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience

September 9th, 2019
Michelle Yaiser, null
Michelle Yaiser
With contributors:
Harley Manning , William Willsea , Sam Karpinski , Ben Salamin , Shayna Neuburg


How well do leading digital retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 11 digital retail brands that were analyzed as part of the US Customer Experience Index (CX Index™). We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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