Data Overview Report

The US Federal Customer Experience Index Rankings, 2025

How US Federal Agencies Drive Mission Performance With Customer Experience

and
Oct 1, 2025  

Summary

We reveal the scores of 16 US federal government agencies that we analyzed as part of our 2025 Customer Experience Index (CX Index™) study. We also identify the types of experiences that customers prefer and the drivers and emotions that affect CX the most.

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