Trends Report

The Winner’s Circle: Security And Surveillance Automation For Frontline Service Workers

Security Robots Can Do More Than You Think

October 28th, 2022
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch

Summary

Security and surveillance (S&S) is a category well suited to automation. Forrester’s interviews with users and buyers indicate that this area is ripe for advancement, with strong employee experience (EX), economic, and labor shortage tailwinds. Challenges lie ahead in deployment, change management, and the new skills that security personnel will need to acquire. This report is the second in a series on how automation can support frontline service workers.

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