Trends Report

Three Key Ways Financial Services Firms Can Help Customers Face The Cost-Of-Living Crisis

Financial Well-Being: Support And Protect Your Customers Through Financial Hardship

January 3rd, 2023
Aurelie L'Hostis, Principal Analyst
Aurelie L'Hostis Principal Analyst
With contributors:
Oliwia Berdak , Carine Lam , Sam Bartlett

Summary

Billions of people are facing a cost-of-living crisis. Those in vulnerable circumstances will be hit hardest. As part of their financial well-being strategy, financial services firms must do everything they can to help customers and earn trust. This report will help financial services firms understand how they can better support customers in financial difficulty by doubling down on customer experience and leveraging technology and data to innovate beyond compliance.

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