Summary
eCommerce and technology have become a larger part of retail companies overall, but the benefits of web sales also come with significant risks. We looked at the risk factors cited in the U.S. Securities and Exchange Commission (SEC) filings (specifically, the annual 10-Ks) of 23 public retailers and examined how they changed between 2007 and 2013. In particular, we wanted to know if eCommerce issues were having a meaningful impact on the risks that a retailer was observing. In fact, security breaches, the stability of the company's IT infrastructure, and online sales tax issues for pure plays were three eCommerce-related risks that grew in significance among nine factors that we examined.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).