Predictions Report

Predictions 2020: Invest In Virtual Care To Meet Soaring Patient And Member Demand In 2020

April 2nd, 2020
Jeff Becker, null
Jeff Becker


Consumers avoid traditional care — it’s inconvenient, expensive, and scarce. Forrester predicts that virtual care visits will exceed 1 billion in 2020 due to the COVID-19 pandemic, ongoing care management, mental health needs, and the 2020 flu season. Economic and clinical forces will drive more virtual care enrollment. HCOs that don't deliver virtual care will face customer attrition.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.