Trends Report

Be Strategic, Not Reactive, In Implementing Connected Health Experiences

July 14th, 2020
Paul-Julien Giraud, null
Paul-Julien Giraud


As consumers shelter in place at home during the COVID-19 pandemic, many healthcare organizations (HCOs) are prioritizing building connected health experiences. Our June 2020 survey results map out the data points consumers are interested in measuring with a connected health device, as well as insight on where they want to share that data. As new disrupters enter the healthcare industry, Forrester has listed best practices for connected health experience use case identification, prioritization, and execution to help HCOs differentiate their offerings in the market.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.