Trends Report

Collection: Finserv Leaders Must Keep Sight Of The Big Picture In The Midst Of The Pandemic

August 5th, 2020


COVID-19 changes the landscape, but not the painter. Successful banks, insurance companies, and wealth managers will adapt their tactics while responding to secular threats. This collection of research will help you understand both the near-term issues of the pandemic as well as some underlying trends that touch your customers’ lives.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.