Trends Report

Automation Roadmaps Are Getting Recast

September 28th, 2021
With contributors:
Glenn O'Donnell , Audrey Lynch


Forrester is covering the key technology trends that CIOs should be attuned to in 2021, including intelligent automation. In 2019, firms focused their automation efforts on transformation and growth. But the COVID-19 pandemic uncovered weaknesses in neglected back- and front-office processes, which meant they couldn’t support remote work or remote business. Shoring these up became a strategic priority overnight and continues to be one. To address future systemic risk and business resilience, tech leaders must now include emerging technologies like robotic process automation, digital process automation, and intelligent document extraction in their intelligent automation roadmaps.

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