Summary
The insurance industry is grappling with numerous challenges, including slow growth, deteriorating customer experience (CX), and tech debt. Key business priorities for insurers include driving commercial growth, enhancing brand reputation, and ensuring robust regulatory compliance. To achieve these objectives, insurers are turning to AI-driven solutions to innovate and improve efficiency, while also developing comprehensive strategies to modernize systems, upskill talent, and bolster regulatory compliance and cybersecurity. This report offers insights into the top business and tech priorities of insurers globally, as well as actionable advice on how insurers can achieve these goals.
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