Transform IT To Deliver A Future Fit Tech Strategy

The Vision Report In The IT Transformation Playbook
February 1st, 2021
With Contributors:
Patrick Carroll
Lewis Nottonson
and Diane Lynch


Companies spent heavily on IT and digital transformation in the 2010s, but with disappointing results. Forrester's Customer Experience Index™ (CX Index) scores stagnated, productivity languished, and "digital sameness" took root. And as customer demands a

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