Summary
Online inventory visibility is important to retail customers when they’ve ordered goods online for local pickup. Forrester’s February 2022 Consumer Energy Index And Retail Pulse Survey reveals that 43% of UK online adults like to check online to be sure local stores have the items they want. For comparison, US (51%) and French (37%) online adults also want this local inventory visibility. As for broader fulfillment trends, 32% of UK online adults report using “buy online, pick up in-store” more than they used to, 29% want more stores to offer pickup lockers, and 25% plan to use curbside pickup when it’s available.
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