Summary
Forrester used an assessment process to identify high-value, low-risk AI agent use cases across various verticals to help business and technology leaders focus their AI agent efforts on what matters most. This report contains business-value-, risk-, extensibility-, and complexity-ranked use cases for healthcare, financial services, insurance, manufacturing, and retail. It details Forrester’s 12-point use case evaluation model to better identify and select high-value, low-risk AI agent use cases.
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