Best Practice Report

Unlock AI Agent Potential With Smarter Use Case Decisions

This Framework Ranks High-Value, Low-Risk Use Cases Across Five Industries

 and  ten contributors
Feb 02, 2026

Summary

Forrester used an assessment process to identify high-value, low-risk AI agent use cases across various verticals to help business and technology leaders focus their AI agent efforts on what matters most. This report contains business-value-, risk-, extensibility-, and complexity-ranked use cases for healthcare, financial services, insurance, manufacturing, and retail. It details Forrester’s 12-point use case evaluation model to better identify and select high-value, low-risk AI agent use cases.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).