Best Practice Report

Unlock Environmental Value For Customers

Expand Green Customer Value Across Four Dimensions

 and  eight contributors
Oct 12, 2023

Summary

According to Forrester’s Green Consumer Segmentation, consumers derive meaning from interacting with brands that commit to protecting the environment, but they don’t want to buy sustainable goods or services at the expense of other core purchase drivers, such as price or product quality. This report explains how B2C marketers can embed environmental sustainability in their customer value propositions.

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