Thomas Husson

Vice President, Principal Analyst

Thomas is a vice president and principal analyst serving chief marketing officers. Thomas helps firms reduce the gap between brand, customer, and employee experiences. He focuses on the importance of culture, sustainability, and values in transforming organizations and localizing go-to-market strategies. His research also covers the mobile revolution and the disruptive role of technology in bridging the digital and physical worlds.

Thomas has spoken at numerous events around the world, including Mobile World Congress, Mobile Convention Amsterdam, DMEXCO, and Web Summit, and he is regularly quoted in leading media outlets, such as The New York Times, The Wall Street Journal, Reuters, Les Echos, and Le Monde.

He has worked with clients from nearly every industry — including consumer goods, luxury, travel, retail, and financial services — to advise and guide the development of their marketing, customer experience (CX), and digital strategies. He also leads the Forrester Paris office.

Connect with Thomas View Blog Posts
Greener Consumers Demand Sustainable Brands
Report
Greener Consumers Demand Sustainable Brands
August 2nd, 2021 • 8 min read

Green consumers are frustrated — especially in Europe — and demanding that brands go beyond touting their environmental sustainability efforts and take real action. CMOs should embrace sustainability as their next companywide transformation. Those who fai

Thomas Husson
The State Of Employee Engagement In Europe, 2021
Report
The State Of Employee Engagement In Europe, 2021
June 1st, 2021 • 10 min read

This report helps European business, technology, and EX leaders understand how the crisis has affected employees’ perceptions and expectations in Europe and analyzes the key drivers of engagement and burnout among European employees.

Thomas Husson
Employee Experience Is A Business Imperative
Report
Employee Experience Is A Business Imperative
May 13th, 2021 • 13 min read

The global pandemic has accelerated existing trends, urging firms to improve the employee experience (EX) and anticipate the future of work. However, many leaders at European firms still underestimate the importance of culturally transforming their organi

Thomas Husson

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

November 17th, 2021 - November 18th, 2021 Forum

Technology & Innovation EMEA

Technology & Innovation EMEA. Technology continues to play a leading role in driving growth and fueling innovation. But there is another vital component that gives businesses an even greater ability to enrich and enhance customer and employee experiences, all while differentiating from the competition: Creativity. You’ll hear from Forrester analysts, industry speakers and hundreds of other technology leaders on how they’re applying intelligent creativity to make smarter decisions, adapt to changing circumstances, and stand out from the crowd.