Essentials Report

Update 2010: Topic Overview: Enterprise Content Management

 and  two contributors
Jul 16, 2010

Summary

Enterprise content management (ECM) continues to attract interest from organizations trying to manage the explosion of unstructured content. Enterprises want three things from ECM: to help make content more findable and more actionable; to mitigate content-related risks and aid compliance efforts; and to make content available for external constituencies, such as customers, partners, and prospects. The ECM suite remains the ideal for most IT organizations. But in reality companies use a variety of solutions from multiple vendors to handle business, transactional, and persuasive content. This topic overview report is intended to give readers a resource for links to Forrester's latest thinking on ECM and adjacent markets.

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