Update 2010: Topic Overview: Enterprise Content Management

Enterprise content management (ECM) continues to attract interest from organizations trying to manage the explosion of unstructured content. Enterprises want three things from ECM: to help make content more findable and more actionable; to mitigate content-related risks and aid compliance efforts; and to make content available for external constituencies, such as customers, partners, and prospects. The ECM suite remains the ideal for most IT organizations. But in reality companies use a variety of solutions from multiple vendors to handle business, transactional, and persuasive content. This topic overview report is intended to give readers a resource for links to Forrester's latest thinking on ECM and adjacent markets.