Forecast Report

US Online Holiday Retail Forecast, 2010

November 9th, 2010
With contributors:
Vikram Sehgal , Patti Freeman Evans , Benjamin Zeidler , Beth Hoffman

Summary

Forrester expects US holiday season online retail sales to grow 16% year over year. Consumers are showing a willingness to spend this season, with affluent consumers driving the most growth. Almost universally, US online retailers expect their holiday sales to increase from 2009, showing industrywide optimism. But, they are not relying on mere excitement; retailers are planning aggressive promotions throughout the holiday season, particularly around the key dates of Black Friday and Cyber Monday.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.