Trends Report

Use Customer Experience To Defend Yourself Against Reliance Jio Platforms’ Digital Services Juggernaut

December 9th, 2020
With contributors:

Summary

Digital business leaders operating in India must know how to compete with Jio Platforms’ very new but large digital services platform. Jio Platforms’ ambitions focus on many areas, such as media, healthcare, education, and gaming, as it aspires to become a gateway to digital services for Indian consumers. Jio’s digital services will face stiff competition from existing providers in their respective categories. Digital business leaders must build a strong customer experience for their offerings to compete with Jio. Read After Telecom, Reliance Is Looking To Disrupt Retail In India and schedule an inquiry for more guidance.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.