Best Practice Report

Use Data From The Industrial Internet Of Things To Deliver Customer-Centric Business Models

A Great Physical Product Is No Longer Enough, So Manufacturers Turn To IoT To Build New Connections With Their Customers

August 2nd, 2021
Paul Miller, Vice President, Principal Analyst
Paul Miller Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Renee Taylor-Huot , Diane Lynch

Summary

Product-as-a-service business models have mostly been limited to expensive, long-term investments like jet engines. However, the increasing ubiquity of internet-of-things (IoT) sensors and platforms brings these models within reach of a far broader set of industrial assets. Infrastructure and operations (I&O) pros should read this report to understand the ways product-as-a service business models drive change within product manufacturers, their customers, and the broader partner ecosystem of which both are part.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.