Best Practice Report

Use Data From The Industrial Internet Of Things To Deliver Customer-Centric Business Models

A Great Physical Product Is No Longer Enough, So Manufacturers Turn To IoT To Build New Connections With Their Customers

August 2nd, 2021
With contributors:

Summary

Product-as-a-service business models have mostly been limited to expensive, long-term investments like jet engines. However, the increasing ubiquity of internet-of-things (IoT) sensors and platforms brings these models within reach of a far broader set of industrial assets. Infrastructure and operations (I&O) pros should read this report to understand the ways product-as-a service business models drive change within product manufacturers, their customers, and the broader partner ecosystem of which both are part.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.