Use ECM To Fire Up Business Processes

Enterprise content management tools developed as horizontal platforms that I&KM pros often custom tailor to meet their needs in medical records, accounts payable, contract management, human resources, and other document-centric business processes. This custom tailoring creates implementation problems due to the integration-driven disconnect between the technology and the business processes they need to support. Today I&KM pros demand ECM solutions that they can easily adapt to core business processes. Forrester reviewed numerous ECM providers and assessed their support of industry and functional specific business process needs. We found that imaging suppliers Hyland, Laserfiche, and Perceptive provide packaged and easy-to-install business-process-focused solutions. Oracle focuses on integration with its own enterprise applications. Infrastructure players IBM and EMC balance delivering strong infrastructures and business process support.