Business Case Report

Why CX For Healthcare: Proof That Investing In Experience Improves Revenue, Cost, And Resilience

Examples From Over 20 Firms Show The Value Of CX In Healthcare

August 8th, 2023
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
Kara Wilson, null
Kara Wilson
With contributors:
Rick Parrish , Daniel Portillo , Shayna Neuburg

Summary

Improving customer experience (CX) drives better financial outcomes for healthcare firms. This report outlines industry-specific revenue, cost, and resilience metrics that healthcare CX leaders can use to secure funding, regardless of whether their firm is a payer, provider, pharma, or part of the larger healthcare ecosystem.

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