Great postsale experiences have a direct impact on customer and business value. Strategically embedded in postsale operations, AI elevates how organizations derive further value from their investments in customer service and customer success. The upside is better customer experiences, deeper engagement and value achieved from these experiences, and customer loyalty and referenceability, which ultimately affect topline revenue. In this report, we outline how to align postsale strategy, operational processes, teams, success metrics, and technology to craft connected journeys that enable customers to make measurable progress toward their outcomes.