Share this simple tool to help your team design and deliver better CX
Ask questions that start with customers if you want to end up with experiences they love.
Do your frontline people know customers well enough to deliver experiences that are always satisfying, and always getting better? Does your team know how to consistently think “customer-first”?
What about you and others who design for customer experience? Are you sure you understand customer needs deeply? Can you draw a straight line from that knowledge to your design decisions?
It’s time for a new mindset for CX design. Share our Design Thinking Challenges handout with your team. Start asking questions that will help shake the status quo and point you toward a better way to design and deliver customer experiences.