Watch this and learn why CX should lead on digital accessibility

Turn a business “must-have” into a CX leadership opportunity

Even in the digital world, access can be a challenge for people with disabilities.

And with 1 billion disable people worldwide holding $1.2 trillion in annual disposable income, making your websites, apps, and customer portals accessible to people with disabilities isn’t some compliance burden to be met or lawsuit to be avoided. It’s a chance to embrace an underserved market and for customer experience (CX) leaders to show the way toward new levels of growth, market credibility, and trust.

Watch this webinar with Principal Analyst and digital accessibility expert Gina Bhawalkar. She’ll explain the fundamentals of digital accessibility in clear, actionable language. You’ll learn:

What digital accessibility is and how to think beyond compliance to see the whole opportunity.
How to tie digital accessibility to business objectives so execs are motivated to support you.
First steps and where to look for quick, momentum-building wins.
Who’s getting it right- Gina shares what digital accessibility leaders are doing and how they’re succeeding.

See digital accessibility as the CX imperative it is and seize the leadership opportunity it gives you.

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Words matter: inclusive experiences start with inclusive language

For truly inclusive experiences, language matters as much as design. Learn how to make customer-facing language as inclusive as you think it is.

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