Know the most meaningful trends and how to respond
In this presentation from CX North America 2021, Vice President and Principal Analyst David Truog waves data points from our copious research into a clear picture of 4 trends behind much of the swift evolution we’re all seeing in digital CX and design. Watch now and you’ll hear him explain:
- Where digital CX quality is getting better and where it’s still (surprisingly) “dismal.”
- How the wide range of digital user skills continues to test digital readiness.
- Why digital touchpoints are proliferating and morphing so rapidly.
- How all this change has driven positive advances for design teams.
