Watch this short video for a key insight on how (and why) to fix your broken design process

The primary reason why so many organizations struggle to deliver great customer experiences boils down to one simple thing: a broken design process.

Watch this video for a quick explanation of this challenge and how Forrester can help you solve it, as we’ve done for many other organizations. If you’re frustrated by your design process, or the lack of one, let Forrester work by your side to build the process you need.