Get stakeholders excited about your CX work with our ROI model
Do you know the biggest reason why customer experience pros don’t get buy-in from execs? Can you account for the role of emotion in the decisions your executives make? Can you articulate a compelling business case for becoming customer-centric … in one sentence?
Get practical answers to these questions — and more — when you read Capturing The ROI Of CX. In this concise, detailed guide, you’ll discover:
- The mistake CX pros like you routinely make when they ask for funding.
- Four steps to an ROI model that will get execs excited about your customer experience strategy.
- How you can draw on the CX expertise at Forrester to help you succeed.