How Standard Chartered Bank Avoids Digital Sameness

A case study in customer-obsessed digital transformation

When all banks are increasingly digital, how do you differentiate and become a digital banking leader? Standard Chartered Bank, led by new CIO Michael Gorriz, completed a successful three-year digital transformation, re-shaping their tech strategy to put customers first.

Download this case study and learn how Standard Chartered realized impressive results, including:

  • A 45% increase in digital service in one year, with most retail product sales digital in 2020.
  • A one-year double-digit boost in its Net Promoter ScoreTM (NPS) for mobile banking.
  • The ability to conceive, create, and execute marketing campaigns in one-fifth of the time.

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