Enterprise Speech Analytics Manager, American Family Insurance

As Speech Analytics Manager at American Family Insurance, Angie oversees the strategy, implementation, execution, and insights of speech analytics across the American Family brand as well as their enterprise operating companies. Angie has been working in the customer experience field for over 20 years and, with that vast background, is able to leverage XM Discover to integrate and analyze multiple Voice of Customer feedback sources to drive insights and inform strategic and operational decisions across the organization.