AVP, Head of Business Excellence, Insular Life

Dan is a Business Transformation Professional with years of leadership experience in reshaping an organization’s PEOPLE, PROCESS and TECHNOLOGY domains through Customer Experience Management, Process Improvement and Innovation. As a certified Lean Six Sigma practitioner and a Customer Experience professional, he is now currently leading transformation efforts for a 110 year old multi-billion dollar life insurance company in the Philippines.

Improving how organizations work and perform are his goals and passions. A key to any successful business transformation venture is by starting with the culture first – only then can organization’s humanize the business for both the employee and the customer. His experience spans various industries such as banking, utilities and insurance. By thinking in terms of becoming future-ready, rather than future-proof, keeps the organization’s door open to future innovation – developing new solutions, better answers, more advanced technology, and different ideas.