Global Senior Manager Customer Intelligence, DHL

Passionate about delivering exceptional Customer experiences, Jeremy Strang leads DHL Global Forwarding’s CX programs. Jeremy designed and launched DHL’s Voice of the Customer portal across 70 Countries. It delivers CX programs in one place, to support DHL’s Strategy of becoming Customers’ ‘Provider of Choice’. Jeremy is based in DHL’s Global HQ in Germany but lives in the UK with his wife and two children.