Forrester’s Automation Framework

How to manage the automation portfolio

The automation revolution is picking up pace — placing severe pressure on business and technology leaders to realize the expected upside and mitigate downside risks.

The business case for automation is overwhelming: Enable a conversational interface to advance customer experiences, drive the top line by advancing existing and inventing new products, and create a margin expansion engine.

Forrester’s automation framework serves as design and selection criteria for different automation use cases, and more importantly, can help leaders govern and balance the overall portfolio.

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Learn more and check out Forrester’s recent complimentary webinar. Forrester thought leaders Craig Le Clair and Laura Koetzle share how to use Forrester’s automation framework to guide decisioning, rationalize your automation portfolio, and prepare for the future of work.

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