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Description
Many healthcare organizations (HCOs) have struggled to keep pace with digital transformation, despite significant investments. Digital transformation plays a critical role in improving operational efficiency, enhancing customer experiences, reducing unnecessary spend and waste in the system, and enhancing overall healthcare outcomes. HCOs often find themselves being pushed into digital transformation rather than embracing it willingly. Successful digital transformation requires an end-to-end approach, a new business model, and a focus on creating customer value.
Key takeaways:
- Understand the state of digital transformation and maturity in healthcare and how you can assess your own organization’s performance.
- Learn how leading healthcare organizations, including providers and insurers, are advancing digital transformation with customer obsession.
Target audience level: all levels
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