Save or Share this Report

For B2C Marketing Professionals

WEBINAR: Applying The Forrester Wave™: Social Suites, Q4 2019

March 19, 2020

Description

As social media management solution (SMMS) technology tacks additional capabilities on top of core social organic publishing and customer response, SMMSes evolve into social suites that offer a one-stop-shop option over social technology point solutions. Vendors that can provide social listening, advertising, or even word of mouth and onsite social capabilities in addition to table-stakes publishing and customer response position themselves to deliver diverse social media needs to their customers, all in one platform.

Key takeaways:

  • Discover key trends in the comprehensive social technology solutions space that can help you better serve consumer needs.
  • Dive into the current product offerings and strategies of the Forrester-identified top eight vendors for social suites. 
  • Identify key criteria for selecting a provider that meets your firm’s specific use case.


Target audience level: intermediate

Vendors mentioned: Clarabridge, Facelift, Falcon.io, Hootsuite, Khoros, Salesforce, Socialbakers, and Sprinklr.

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)

Purchase

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.