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Description
Leading firms are advancing automation at breakneck speed and will reap the benefits, but the acceleration is not without collateral effects. Existing process improvement platforms will converge and be challenged by new AI-led entrants. Automation investment will have to expand in new and innovative ways to address global worker shortages. To manage the more sophisticated automation landscape, internal automation teams must undergo changes in structure and strategic focus and, for the first time, be sensitive to the psychological impact of automation.
Key takeaways:
- Learn which automation categories will help the global service worker shortage.
- Understand the new dynamics of automation improvement platform alternatives.
- Learn how your automation center of excellence (COE) will have to change.
- Understand seven must-dos to design automation for employee acceptance.
- Get a head start on the “automation fabric” needed for tomorrow’s hybrid workforce.
Target audience level: all levels
Vendors mentioned: AAI, Amelia, Appian, Hyland, Hyperscience, Krista, Microsoft, Oracle, Pega, Salesforce, Tech Mahindra, and UiPath.
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