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Customer Experience Predictions 2022

CX Pivots From Reactionary To Revolutionary

Monday, December 6, 2021, 12:00 PM-12:40 PM Eastern time


Join senior analyst Judy Weader and researcher Sam Karpinski for a look into the future of customer experience (CX) with an overview of our predictions for 2022. This webinar touches on key insights, including a “new normal” for both brands and customers, an expansion in the mandates for experience design teams, and a shift in the way large companies invest in CX.

Key takeaways:

  • Learn how brands must adapt to meet new CX challenges presented by the pandemic and its global repercussions.
  • Discover how brands will reexamine the role that CX plays in their organizations.
  • Explore how companies will prioritize topics that are top of mind for both regulators and consumers (such as accessibility and privacy).

Target audience level: all levels

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Price: $ 300.00(USD)


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