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Description
Agility, resilience, and flexibility remain essential to creating a long-term contact center strategy that can anticipate and adapt to change. As a customer service leader, your workforce is at the center of this effort. This webinar helps brands understand the three trends that are shaping the customer service landscape in 2022.
Key takeaways:
Learn how the top three megatrends shaping customer service in 2022 will impact your business:
- The continued move towards omnichannel customer service and the ever-expanding power of AI for the contact center.
- How AI and other forces are changing the agent’s job and the need for empathy for agents and customers.
- The power of unlocking the “dark data” currently sitting on hard drives in every contact center.
Target level audience: all levels
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