
Forrester reveals details behind the scores and ranks of 17 health insurance brands that we analyzed as part of the US CX Index in 2022.
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Although the US health insurance industry has (for the most part) been making a slow, steady climb in Forrester’s Customer Experience Index (CX Index™), the industry still stubbornly remains in the bottom half of the industries we track in our benchmark study. In this webinar, get a detailed walkthrough of our latest CX Index results for the industry and learn about bright spots that drive better health insurance experiences.
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