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Description
Although the US health insurance industry has (for the most part) been making a slow, steady climb in Forrester’s Customer Experience Index (CX Index™), the industry still stubbornly remains in the bottom half of the industries we track in our benchmark study. In this webinar, get a detailed walkthrough of our latest CX Index results for the industry and learn about bright spots that drive better health insurance experiences.
Key takeaways:
- Explore Forrester’s latest CX Index data for the US health insurance industry.
- Understand the top drivers of US health insurance CX quality.
Target audience level: all levels
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