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Only 15% of CX initiatives are very or extremely effective. Research implies, and client interviews acknowledge, that CX initiatives could be defined and executed better.
Currently, CX enterprise architects don't have a framework, reference architecture, or competency to translate the intent of CX strategies into actionable CX execution. Many firms therefore bypass EA altogether or use EA purely in solution design to improve existing interactions with customers. The result is that existing solutions, such as CRM, become the de facto solution and only solve part of the puzzle.
CX enterprise architects must adopt maturing CX methods, practices, and tools to influence CX executives and contribute to cost-effective delivery of value to customers. If they don't, CX enterprise architects will remain reactive servants to CX executives and CX initiatives will remain high costs that often fail to deliver the true vision of the CX executives.
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Enterprise architecture is an important organizational interlock for security teams. To help better understand this, Vice President, Research Director Charlie Betz and Senior Analyst Carlos Rivera walk us through their research on the opportunities for collaboration between enterprise architecture and security to help security professionals better understand what the crossover is and what CISOs need to know to have a collaborative partnership. In this fireside chat, we identify links between Charlie’s research on enterprise architecture with the priorities of the security organization.Key takeaways:How enterprise architecture can help support the security teamHow security can help support enterprise architectureHow enterprise architecture can be an important stakeholder in Zero TrustTarget audience level: intermediate
Service meshes and API management seem similar at first glance — what’s the difference? This webinar explains the different problems they solve and how each fulfills a different role in your IT architecture.Key takeaways:Learn what a service mesh is.Understand how service mesh differs from API management.Learn the value proposition that service mesh offers and its most valuable use case.Hear some future developments for service mesh.Target audience level: beginner
Only one thing is known going into 2023: There’s going to be whole a lot of uncertainty, with war, inflation, and supply chain issues top of mind. These forces all point to economic turbulence — but that’s not what Forrester’s data suggests when it comes to tech spend. Forrester’s research predicts that global tech spending will, for the first time ever, eclipse $4.8 trillion this year. How will 2023 play out? Attend this webinar to find out.Key takeaways:Discover Forrester predictions for technology executives in 2023.Learn how to prepare for the coming year using Forrester's relevant research and frameworks.Ask Forrester experts how to navigate a turbulent year ahead.Target audience level: all levels