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Description
Electronic signatures are gaining momentum and becoming an increasingly popular topic of discussion among Forrester clients. Electronic signatures (e-signatures) have been finding traction among companies of all sizes — particularly as part of overall BPM initiatives in banking, insurance, and home and auto lenders — as they try to reach customers via the Web. Companies in life sciences are looking to automate internal processes as part of their efficiency and paperwork elimination efforts. Yet overall, enterprises have adopted e-signature solutions as an afterthought — once BPM or ECM or automation has been designed. In addition, business units have brought in a number of incompatible solutions with poor leverage across IT, compliance, and customers. In response, Forrester has developed an e-signature segmentation approach to help enterprises prepare for adoption to increase over the next three years.
Agenda:
- E-signatures are still an afterthought.
- Segment e-signature into four use cases — select a single platform for all.
- E-signatures are a study in human and system integration.
- Recommendations
Vendors mentioned: Adobe, ARX, CIC, DocuSign, EchoSign, Silanis
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