Don't Choose An Operating Model — Design It

In our latest Forrester Analytics Business Technographics™ Priorities And Journey Survey, 63% of respondents told us that current digital transformations mostly impact IT processes. However, professional services firms — those that guide many major global transformations — advise us that only 30% of transformations meet or exceed their expected value. Why are transformations not more successful? Inquires and advisories with Forrester clients lead us to believe that tech execs choose an often-proven industry operating model without consideration for the appropriateness of that model to their own organization’s culture, maturity and transformation needs. Listen to Forrester Principal Analyst Gordon Barnett set the context for IT operating model design and then explain how the Forrester high-performing IT operating model framework can help you become one of the 30% of successful transformations.

Key takeaways:

• Learn methods and approaches adopted by firms that have successfully transformed their IT operating model.
• Learn why customers should be the focal point of your IT operating model design.
• Understand the importance of human capital assets throughout the design process.
• Learn how to determine what work IT should keep and what to give to third parties.
• Learn to balance front office/back office or global/local location of IT service provision.

Target audience level: all levels