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Description
Enterprise service management (ESM) has become a leading trend in the crowded IT service management (ITSM) market. By expanding service thinking and the service app store as well as speeding up platform-as-a-service workflow development, vendors and infrastructure and operations professionals are unlocking new value. ESM represents a new integrated platform to support organizations’ journey from information technology to business technology.
Key takeaways:
- What does ESM mean for your company?
- Can you drive efficiency by using ESM workflows based on your trusted service management tool?
- What about the other alternatives for engaging employees and breaking down silos?
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