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Five Trends Shaping Consumer Banking In 2021

April 29, 2021

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The COVID-19 pandemic has both accelerated and initiated changes to consumer behavior and the retail banking landscape that will be felt for many years to come. This webinar focuses on five key trends shaping the retail consumer banking landscape and what they mean for the priorities of digital executives over the next year.

Key takeaways:

  • Understand the five key consumer banking trends that will shape the landscape over 2021.
  • Learn how COVID-19 has accelerated the entrance of new players, including the tech and retail titans, and why simply launching a digital bank no longer guarantees success.
  • Find out how these trends are forcing traditional firms to rethink their pricing and revenue models, change their branch strategy, use AI to lower the cost to serve customers, and invest in customers’ financial well-being.

Target audience level: intermediate

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