Forrester's Mobile Banking Functionality Benchmark

Purchase Webinar

Get access to a single webinar that is currently outside of your subscription.

Price: $300 (USD)

Become a Client

Partner with Forrester Research to get access to webinars, insights and frameworks aligned to your role. Shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

Description

We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of large retail banks across Europe. Our evaluation criteria cover a range of topics, including account information, transaction functionality, and support for different mobile platforms. This Webinar helps eBusiness & Channel Strategy Professionals benchmark their own mobile banking capabilities, identify good practices, and develop improvements to their mobile banking services.

Agenda:

Introducing Forrester's Mobile Banking Functionality Benchmark Methodology
What The Leaders Are Doing To Set Themselves Apart
What Holds Back The Laggards
Where You Should Go From Here
How We Can Help

Key takeaways:

Learn the basic functionalities you absolutely need.
Understand the latest trends and innovation in mobile banking.
Identify opportunities to improve your mobile banking services.

Banks mentioned: Akbank, Bank Zachodni WBK, Barclays, BBVA, BNP Paribas, la Caixa, Deutsche Postbank, Garanti, HSBC, ING Bank, Intesa Sanpaolo, Isbank, Lloyds Bank, mBank, Nationwide Building Society, NatWest, Société Générale, and UniCredit

Technical Information

You'll receive an email with dialing and Webex instructions prior to the Webinar.

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.

Trend Report

2015 European Mobile Banking Functionality Benchmark

June 15th, 2015

We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking offerings of 13 banks across Europe using 41 criteria. While all of the European banks deliver the basics of mobile banking, with a variety of account inf

Aurelie L'Hostis
,
Oliwia Berdak
Trend Report

2015 UK Mobile Banking Functionality Benchmark

June 3rd, 2015

We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of five retail banks in the UK using 41 criteria. While all of the UK banks deliver the basics of mobile banking, with a variety of account information

Oliwia Berdak
,
Aurelie L'Hostis
Trend Report

2015 US Mobile Banking Functionality Benchmark

May 26th, 2015

For eBusiness and channel strategy leaders at banks, success in mobile banking is a moving target: Customers' needs and behaviors are constantly changing, while their expectations keep rising. We used our Mobile Banking Functionality Benchmark methodology

Rachel Roizen ,
Peter Wannemacher
Trend Report

2015 Canadian Mobile Banking Functionality Benchmark

May 26th, 2015

Competition in the Canadian mobile banking space is heating up: All of the big five banks have rolled out new features and tools in the past year, while some like TD Canada Trust have launched completely rebuilt mobile apps and sites. To help eBusiness an

Peter Wannemacher
Trend Report

2015 Australian Mobile Banking Functionality Benchmark

June 9th, 2015

We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of the four largest retail banks in Australia on more than 40 criteria. The Aussie banks have laid strong mobile banking foundations, with a variety of

Alyson Clarke
, Tim Sheedy

On Demand

View all

ON-DEMAND WEBINAR

Ask The Analysts — The Forrester Wave™: B2B Event Management Technology, Q1 2023

April 27th, 2023

In this interactive session, you can submit and upvote questions about B2B event management technology and learn more about top vendors evaluated in our upcoming Forrester Wave™ report. We’ll also discuss the market dynamics, disruptors, differentiators among the vendors evaluated, and other findings from our research.Key takeaways:Learn what’s changed in the B2B event management technology marketWhat you should be looking for when selecting a vendorLearn where the market is headingTarget audience level: all levels

Conrad Mills
, Lisa Nakano
ON-DEMAND WEBINAR

Understand The Content Platforms Market: Modernize Your Enterprise Content Management (ECM) Strategy

April 26th, 2023

Content is core to many essential business processes. This webinar looks at key trends and emerging use cases in the ever-evolving ECM market. We highlight innovation in modern content platforms and share findings from recent research.Key takeaways:Understand key findings from The Forrester Wave™: Content Platforms, Q1 2023.Learn about the key use cases driving the content management market.Understand the role of content in the broader digital workplace stack.Target audience level: intermediate

Cheryl McKinnon
ON-DEMAND WEBINAR

Don’t Place Blind Bets On Your Digital Experience Portfolio

April 25th, 2023

Consumers connect to the internet on 14.1 different devices, platforms, and channels. The combination of these three elements increases the possibilities logarithmically. While the current landscape is nuanced, the future complexities will be even greater as the types of devices, platforms, and channels expand.Businesses do not have unlimited resources to serve their customers in every possible place, let alone every interface (e.g., direct messaging, voice) where they access internet services.This webinar helps digital business executives use Forrester’s 3D Connected Consumer model to make smart digital experience device, platform, and channel investment decisions.Key takeaways:Use Forrester’s POST methodology to make technology channel decisions.Leverage customer data cuts from Forrester to make smart, data-based decisions.Break free from device-anchored experiences.Own as many moments as you can — and borrow the rest.Target audience level: intermediate

Brian Mukasa
, Julie Ask , Taylor Hansen